PHOTO AND FRAMING QUESTIONS:
Yes. They are all taken from our professional photographer. You will only find these pictures at Frame The Alphabet.
Do you offer colored photographs?
Currently we only offer black and white photos.
In order to ensure quality and that our pictures can only be uniquely found at Frame The Alphabet, we do not use pictures others have submitted.
What kind of paper are the photos printed on?
All photos are printed in a professional lab on top quality photo paper, and the color quality is also inspected on every picture to ensure to quality.
What are the final frame dimensions?
All frames are 39.5 inches in length x 15.5 inches in height x 1 inch in depth
The size of your pictures is determined by the number of letters in your custom
frame. Picture sizes are as follows: 8x10 (3-4 letters), 5x7 (5-6 letters), 4x6
(7-8 letters), and 3.5x5 (9-11 letters).
What type of mat boards do you use? You may choose from our black, standard, white core, bevel cut mat boards, or
our white, standard, black core, bevel cut mat boards.
ORDERING QUESTIONS:
Can I just purchase the photographs?
Yes, in the checkout process there is a place for "special instructions" where
you may specify your request. However, the price will remain the same with or without a frame.
What if I want more than 11 photos?
Please e-mail us at customerservice@FrameTheAlphabet.com for a quote.
Will you send me an e-mail after I order?
Yes, you should receive an e-mail confirmation within 24 hours of your order.
Please email us through our "contact us" page if you desire to place an order by
phone. Make sure to let us know when you would be available for us to return
your call and process your order over the phone. Please be sure to leave a
number where you can be easily reached, have your credit card available, and a
general idea of which pictures you would like.
We can rush production of your order for a $25 fee. All rushed orders will be shipped within 2 business days. Just click on the “rush order” button during the checkout process. See “shipping information” below for shipping rates and times.
Is it safe to use my credit card on your site?
Frame The Alphabet is 100% secure and is a safe site for the use of all credit
cards.
Do you offer gift certificates?
Yes, on the home page, click on “Purchase Gift Certificates” to print a redeemable gift certificate for any occasion. To redeem gift certificates, click on “Redeem Gift Certificates” and follow the prompts.
If the product is not damaged, you may return it within 14 days. There will be a 10% restocking charge and you will forfeit shipping costs. If the product is damaged upon arrival, we will replace it free of charge. We must be notified within 14 days of receipt of the item if it is damaged otherwise the item will not be replaced.
No.
Can I pay with a check through the mail?
No, but you can pay via electronic check via PayPal at checkout.
What if I have a problem ordering?
Send us an e-mail at customerservice@FrameTheAlphabet.com
What is the average production time prior to shipping?
Average production time is up to 5 business days.
SHIPPING INFORMATION:
Once shipped, how long will my order take to arrive?
You will choose 1 of 3 options in the checkout process.
How much does shipping and handling cost?
S&H is FREE to the continental United States. S&H to Alaska, Hawaii, and Canada
are at a discounted rate.
Yes, if you live outside the United States or Canada, please email us at customerservice@FrameTheAlphabet.com for a quote.
We ship via FedEx.
Is there a tracking number for my order?
You will receive an email from FedEx with a tracking number when your order has shipped.
Do you have different shipping options?
You may choose 1 of 3 options: Free, Standard, or Expedited
Email us at info@FrameTheAlphabet.com